When plans change.
Draft operating policy for demonstration. Refund timing and consumer-facing terms require business approval before launch.
Cancellation eligibility
Customers may cancel pending-payment or confirmed orders before preparation begins. Later changes require support review and depend on the order state.
Paid order refunds
Cancelling a paid order releases fulfillment capacity. An administrator reviews and requests the full refund; the worker verifies processing with the payment provider. Track refund status on your order page.
Payment after expiry
If a captured payment arrives after a checkout reservation expires, the platform queues a full refund instead of confirming an unavailable bouquet.
Delivery problems
Contact the business promptly using the support channel provided at launch. Failed deliveries are recorded with a reason and assessed by the business.